Levels of Known
Trust isn't instant. It's built step by step. Here's how riders and drivers progress from strangers to trusted connections on Private Rides.
Verified
Introduced
Connected
Trusted
Established
Verified Identity
Basic verification establishes who you are
Phone Number Verified
RequiredConfirm your phone number via SMS code. This is required for all users.
+15 trust points
Email Address Verified
Verify your email for account recovery and important notifications.
+10 trust points
Profile Photo Added
Upload a clear photo of yourself so others can recognize you.
+5 trust points
Profile Completed
Fill out your bio, preferences, and any relevant information.
+10 trust points
At this level: You can browse the platform, but most drivers require additional verification before you can request rides.
Verified & Linked
Additional verification builds credibility
Identity Document Verified
High TrustSubmit a government-issued ID to verify your legal identity.
+20 trust points
LinkedIn Connected
Link your LinkedIn profile to show your professional background.
+5 trust points
Social Accounts Linked
Connect Facebook, Google, or other accounts for additional verification.
+5 trust points
Referral Verified
Get referred by an existing Private Rides member who vouches for you.
+5 trust points
At this level: You qualify for drivers' "Standard" and "Trusted" requirements. Most drivers will accept your ride requests.
Introduced
Face-to-face video creates real connection
Video Introduction Call
RecommendedHave a brief video call with a driver or rider. Put a face to the name before your first ride.
+15 trust points
Pre-Ride Conversation
Discuss expectations, preferences, and any special needs before booking.
+5 trust points
Mutual Agreement
Both parties confirm they're comfortable proceeding with the arrangement.
+5 trust points
Why video matters: A 5-minute video call reveals more than any document. You can assess communication style, professionalism, and get a genuine sense of who you'll be sharing a ride with.
Connected
First rides establish the relationship
First Ride Completed
Complete your first ride together. The real test of compatibility.
+5 trust points
Mutual Reviews
Leave honest reviews for each other after the ride.
+5 trust points
5 Rides Together
Building consistency with repeated rides with the same person.
+10 trust points
Added to Favorites
Save each other as favorites for easy future bookings.
+5 trust points
At this level: You've moved beyond verification into actual experience. Real rides build real trust that no document can provide.
Established Relationship
Long-term connections based on proven trust
20+ Rides Completed
An established pattern of reliable, consistent rides together.
+15 trust points
High Mutual Rating
Both parties consistently rate each other 4.8+ stars.
+10 trust points
Refer Each Other
Recommend each other to friends, family, or colleagues.
+10 trust points
Regular Schedule
Set up recurring rides like commutes, school runs, or regular appointments.
+10 trust points
At this level: You've built a genuine relationship. This is the kind of trust that makes Private Rides different. You're not riding with strangers, you're riding with someone you actually know.
Your Trust Score
Every verification step and completed ride contributes to your trust score (0-100)
Drivers set minimum trust requirements. A higher score unlocks access to more drivers who prioritize security and established relationships.
Why levels of known matter
Safety First
Each level adds accountability. The more you're known, the more others trust you.
Real Relationships
Unlike anonymous ride-hailing, you build lasting connections with people you actually know.
Better Experience
Known relationships mean better communication, reliability, and overall experience.
The Private Rides Difference
Traditional ride-hailing matches you with complete strangers based on proximity. Their "safety features" are reactive: they help after something goes wrong.
Our approach is proactive. By building levels of known before you ever get in a car together, we create trust that prevents problems rather than responding to them. You're not hoping your driver is safe. Youknow them.