Safety & Trust
We're built on one principle: you ride with people you already know and trust. Here's how we support that.
Trust starts with relationships
Unlike ride-hailing apps that match you with strangers, Private Rides only connects you with drivers you choose to share your rides with. You're always in control of who drives you.
How trust works on our platform
You choose your drivers
Ride requests are only shared with drivers you select. No algorithm assigns random drivers to your trips. You build your own trusted network.
Direct contracts
When you book a ride, you're contracting directly with the driver. We facilitate the connection and payment, but the transportation agreement is between you and them.
Private by default
Your ride details stay private. Only drivers you share with can see your requests. Your trips aren't broadcast to a pool of strangers looking for fares.
Transparent pricing
Drivers set their prices. You see the full cost before booking. No surge pricing, no hidden fees, no surprises.
Driver verification
We verify drivers for identity and insurance, but we don't manage them like employees. Drivers are independent providers.
Identity verification
Valid driver's license
Insurance documentation
Vehicle information
Insurance posture
Driver insurance
Drivers carry their own commercial or appropriate specialty auto insurance. They are responsible for maintaining coverage that's appropriate for the transportation they provide.
Platform coverage
We carry general liability insurance and may carry contingent liability coverage. However, we do not insure the ride itself. Transportation is provided by the driver, not the platform.
Our commitment to clarity
What we are
Private Rides is a coordination platform. We schedule rides between known parties, record agreements, and facilitate communication. We help connect riders and drivers who already have a relationship or want to build one.
What we're not
We are not a ride provider. We don't guarantee rides, assign drivers automatically, or promise pickup times. We don't provide transportation - we help you coordinate it with providers you choose.
Clear terms, no surprises
Our terms of service make it clear: drivers are independent providers. Riders contract directly with them. We're the coordinator in between.
This structure aligns well with private commuting, school-related transport, medical rides, and family or community-based transportation needs.